Terms & Conditions
Last updated: 18/08/2024
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Welcome to "Mind and Life" ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website, mindandlife.co.uk​, and our psychology and life coaching services (collectively, "Services"). By using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our Services.
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1. Use of Services
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1.1. Eligibility: You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement.
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1.2. Personal Information: You agree to provide accurate and complete information when using our Services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
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2. Services Provided
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2.1. Scope of Services: Our Services include coaching and personal support sessions provided by qualified professionals. These sessions are intended to offer guidance and support but do not constitute medical or other professional advice, diagnosis, or treatment.
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2.2. No Guarantees: We do not guarantee any specific results from the use of our Services. Outcomes may vary based on individual circumstances.
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3. Client Responsibilities
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3.1. Accurate Disclosure: Clients must provide accurate and complete information about their personal history, including any prior psychological or psychiatric diagnoses. Please note that our practice does not provide services for severe mental health problems or clinical diagnoses.
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3.2. Attendance: Clients are expected to attend sessions on time. Late arrival will result in a reduced session.
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3.3. Prohibition of Recording: Recording of video calls or any session content is strictly prohibited. Violation of this policy may result in legal action, including but not limited to, seeking remedies in court.
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3.4. Confidentiality Considerations: Clients must ensure a private and secure environment during sessions to maintain confidentiality.
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3.5. Potential Limitations: Online therapy may have limitations in addressing certain issues, such as those requiring physical presence or specific interventions.
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3.6. Stable Internet Connection: A high-speed internet connection to ensure clear audio and video communication.
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3.7. Device Compatibility: A device capable of running the required video conferencing software (e.g., a computer, tablet, or smartphone with a webcam and microphone).
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3.8. Software: Installation of the specified video conferencing software or application used by the practice.
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4. Fees and Payment
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4.1. Fees: The fees for our Services are outlined on our website and are subject to change at our discretion. You agree to pay the fees in full at the time of booking.
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4.2. Non-Refundable: All payments for our Services are non-refundable unless specifically outlined in our Cancellation policy. By purchasing our Services, you acknowledge and agree that you will not be entitled to any refund, whether in part or in full.
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5. Cancellation and Rescheduling
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5.1. Cancellation Policy: If you need to cancel a session, you must notify us at least 48 hours in advance. Refunds will normally be processed within 5-10 business days, but this may vary due to changes in banking guidelines. Failure to do so will result in forfeiture of the session fee.
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5.2. Rescheduling: We will make reasonable efforts to accommodate rescheduling requests. You must notify us at least 24 hours in advance. Failure to do so will result in forfeiture of the session fee.
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6. Limitation of Liability
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6.1. No Liability for Indirect Damages: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangibles, even if we have been advised of the possibility of such damages.
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6.2. Total Liability: Our total liability to you for any claim arising out of or relating to these Terms or your use of the Services shall not exceed the amount you paid us for the Services in the three (3) months preceding the claim.
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6.3. Disclaimer of Warranties: Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
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6.4. Dispute Resolution: In the event of a dispute arising out of or relating to the use of our services, both parties agree to resolve the matter through mediation or arbitration rather than litigation. Our practice assumes no liability for any disputes and is not responsible for any damages arising from the use of our services.
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7. Intellectual Property
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7.1. Ownership: All content and materials provided through our Services, including but not limited to text, graphics, logos, and software, are the property of Mind and Life or its licensors and are protected by intellectual property laws.
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7.2. License: You are granted a limited, non-exclusive, non-transferable license to access and use the content and materials for your personal, non-commercial use. You may not reproduce, distribute, or create derivative works from the content without our prior written consent.
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8. Confidentiality
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8.1. Confidential Information: We will maintain the confidentiality of any information you share with us in connection with our Services, except as required by law or as provided in our Privacy Policy.
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8.2. Confidentiality of Sessions: All information shared during sessions is strictly confidential. This confidentiality extends to both the psychologist and the client. Clients must respect the confidentiality of the sessions and refrain from recording or sharing session content.
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8.3. Information Sharing: Information disclosed during sessions cannot be shared outside of the therapeutic context without explicit written consent from the other party, except as required by law.
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9. Termination
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9.1. Termination by You: You may terminate your use of our Services at any time by notifying us in writing.
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9.2. Termination by Us: We reserve the right to terminate your access to our Services at any time, with or without cause, and with or without notice.
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10. Governing Law
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These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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11. Changes to These Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms periodically for any changes.
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11. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
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Mind and Life
evelina@mindandlife.co.uk
+44 7555 739943
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